Frequently Asked Questions

Placing & Tracking Orders

How can I track my Vitamix order?

If you created an account with us, you can log in to track your order status. If you did not create an account, please contact us and we will be happy to help.

Has my Vitamix order shipped?

Looking for your shipment? Check your inbox for an email containing tracking information (and make sure it’s not stuck in Spam). For more information, please refer to our Shipping Policy.

Product Selection & Where to Find Vitamix

Where can I see a Vitamix demonstration?

Vitamix demonstrators are on location throughout the country. Find a Vitamix retail location near you with an upcoming demonstration.

How can I find the Vitamix blender that’s best for me?

Since all Vitamix blenders are able to perform the same variety of culinary techniques, including silky smoothies, textured sauces, hot soups, and frozen desserts, you can select a product based on the size you need and the controls you prefer. Learn More.

Why doesn’t Vitamix have a glass or stainless-steel container?

Our Research and Development Team is continuously researching product development. Currently, we have not found a suitable glass or stainless container design to meet the strict safety and performance requirements Vitamix places on its products.

Can I trade my existing Vitamix blender in for a new one?

Ready for the latest Vitamix blender? We’d like to help you upgrade and recycle your old machine for you. See if your current machine qualifies for our Trade-In Program.

Using Your Vitamix Blender

Can I buy a Vitamix blender in the US and use it in another country?

The warranty for any Vitamix machine is only valid in the country where it was purchased. If the machine undergoes any damage while it is being used in another country, it must be returned to the country where it was purchased for repairs, at the owner’s expense. Learn more about our warranty coverage.

How do you clean Vitamix machines?

Vitamix full-size machines self-clean in 60 seconds or less – no disassembly required. Containers for the Ascent™ Series and Personal Blenders are also dishwasher-safe. Learn more.

How do I know which Vitamix model I own?

Depending on the year your machine was made, the name of your Vitamix model can either be found on the front of the motor base, or on a label on the bottom of the motor base. You can also determine which model you have by contacting customer service.

Have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine’s motor base, below the bar code.

Recipes

What can you make with a Vitamix machine?

Vitamix machines create a full range of textures, from chunky salsas to silky smoothies, letting you adjust each blend to your own taste buds. Learn more about what you can make in a Vitamix machine.

My smoothie didn’t turn out as expected. How can I fix it?

Check out these tips and tricks for quick smoothie fixes.

Service, Returns & Troubleshooting

Is my Vitamix blender registered?

If your Vitamix blender was purchased directly from our website, we’ve already registered it for you. If your machine was purchased from a Vitamix show, another online store, or retail location, you can register your machine online.

Is my Vitamix warranty still valid? Is this issue covered by my warranty?

For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine’s motor base, below the bar code.

How can I return my Vitamix blender?

Please refer to our Return Policy for instructions on how to return your Vitamix product. If your purchase was made through one of our retail partners, please refer to that store’s return policy.

Can I get a replacement copy of my owner’s manual?

Depending on the model you own, you may be able to download a copy of your owner’s manual. Some owner’s manuals are available for download. If your manual is not available online, please contact customer service to request a copy.

Why does my Vitamix machine smell like it’s burning?

Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.

In addition, the Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor should overheat, it may emit a burning smell.

If this occurs, turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperature exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.

Why does my Vitamix machine sound like it’s grinding?

The grinding sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.

Why is my Vitamix machine making a high-pitched, squeaking sound?

The high-pitched sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.

Why won’t my Vitamix machine start?

The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:

Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.

If you are still unable to start your machine, please contact customer service.

Why did my Vitamix machine stop while I was blending?

The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:

Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.

If you are still unable to start your machine, please contact customer service.

How can I prevent my machine from overheating?

Check Your Speed
The Vitamix machine performs best on high speed to pulverise food and process thick mixtures.

Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid.

Follow Order of Ingredients
When following Vitamix recipes, be sure to place ingredients into the container in the order listed. If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yoghurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. Dry ingredients like protein powders should follow the ice.

Use the Tamper
If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.

Why won’t the blades in my Vitamix machine rotate?

If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.

Why is my Vitamix machine wobbling on the countertop?

The container will slightly move on the motor base when the machine is turned on. But if your motor base is wobbling on the countertop, there is an issue with your drive socket or the rubber feet on the bottom of the machine. Please contact customer service.

Why is there grease around the bottom of my Vitamix container, or on the countertop?

Grease on or around the machine may indicate an overfilled bearing, or that the blade bearing assembly seal is starting to break down. If the problem persists, please contact customer service.

Do my Vitamix blades need to be sharpened?

The blades in Vitamix containers never need to be sharpened. They are hammermill blades designed to pulverise, not slice. If you feel your blend quality has changed, there could be a different problem with your machine. Please contact customer service.