Customer Service

Vitamix are issuing an important safety notice in regards to Vitamix 225 ml and 600 ml blending containers, and blade bases which are compatible with certain Vitamix® Ascent® and Venturist® Series blenders.

Our customer’s safety is our first priority. This is why we are communicating this safety notice in relation to the following accessories for Vitamix® Ascent® and Venturist® Series:

  • 225ml (8oz) Blending Bowl
  • 600ml (20oz) Blending Cup
  • Blade Bases

Through rigorous and ongoing quality-inspection program, Vitamix have identified a potential safety issue. It is possible that the container may separate from the blade base, exposing the blades and posing a laceration hazard.

Consumer safety is our top priority, and we are fully committed to upholding the highest standards of safety, quality, and service. To remedy this issue, Vitamix are offering a free repair kit to consumers, which includes a protective plastic shroud to be attached over the blade base, along with additional instructional labels.

The free repair kit that includes parts that consumers can easily install themselves. The repair kit will consist of a protective plastic shroud to attach over the blade base and additional instructional labels

If you own any of the above items please head to the link below to register for your safety kit or for more information or call UK Freephone 0800 208 1068.

For more information and to register for your safety kit please visit the link below:

Images of the affected items can be found here

Our passion for world-class customer service runs deep within our roots as a company. If you’re unable to find the support you need here, please contact us to speak to a service expert.


Any use in a commercial environment will deem the warranty invalid.

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