Repair Service and Aftersales
Repair of your Vitamix blender must be performed by a Vitamix authorised repair centre.
To get help using your Vitamix, to fix a problem or to arrange a repair, please call Vitamix on 0800 031 8432 (freephone) or email firstname.lastname@example.org.
If a repair is needed, Vitamix will provide your details to our UK repair centre, who will contact you by email within 3 working days. You will be given two options on how to return your blender. Once a collection is made, it should take no more than 5 working days to complete the repair and return your blender.
If you do not hear from the repair centre within 3 working days of speaking to Vitamix, or you have not received your repaired blender within 7 working days of your blender being collected, please email the repair centre at email@example.com or call Novo on 0333 222 9927 to get an update on the status of your repair.
If your blender or container is still under warranty, Vitamix will repair or replace, at no cost to you, including two-way shipping. If your warranty has expired or the warranty is void due to negligence on your part, then please contact the repair centre (Novo) directly on 0333 2222 9927 to arrange for your blender to be returned for inspection, at your cost. After inspection, you will be notified of the feasibility and cost of the repair. You will need to confirm and pay for the repair before Novo will proceed.
You may also visit our Online Store for additional containers or supplies.
Please contact your local dealer for servicing of your Vitamix machine.
*Thank you for being a Vitamix customer. Our machines are designed to be serviced in the country in which they were purchased. If you have moved to another country, please contact our Customer Care Center and we will strive to find an approved service center nearby. If one cannot be located and the machine must be sent to the country in which it was purchased, please be aware that you will be responsible for the cost of two-way shipping, as outlined in your owner’s manual.